Introduction:

ScubaOnlineStore.com respects your privacy and is committed to protecting it through our compliance with this policy.This policy describes the information we may collect online at ScubaOnlineStore.com or at Tarpoon Dive Center. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using this website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this website after we make changes is deemed to be your acceptance of those changes, so please check the policy periodically for updates. 


Privacy Policy:
ScubaOnlineStore.com privacy policy covers how and why we collect, use, protect and share your personal information that you provide to us on our site. We are protected with SSL Certificate (Secure Socket Layer Technology). Our SSL Certificate supports a high grade 256-bit encryption technology to allow for the potentially sensitive personal information, such as your name, address, and credit card number.

            
   Your satisfaction is our goal. Every product we sell is backed by the manufacturer's warranty

Full Manufacturers Warranty:
We are authorized dealers for all the equipment that we sell and therefore offer a full manufacturer's warranty 
All Diving and snorkeling equipment purchased through ScubaOnlineStore.com comes with a full manufacturer's warranty. There are some stores selling scuba and snorkeling equipment who are not authorized to sell by the manufacturers. Buying from these online stores who are not authorized will not have any warranty by the manufacturer's to offer to you.

  

Shipping Policy:

We ship orders daily Monday-Friday.
We ship to contiguous United States (Lower 48), APO/FPO, and International.
We most often use to ship packages is USPS, First Class Mail or UPS.
Orders over $100 have free shipping (before tax if in Florida) within the contiguous United States(Lower 48) 
ALL ORDERS BEING SHIPPED WITHIN THE STATE OF FLORIDA WILL BE CHARGED 7% SALES TAX 



International Orders:
Primarily International orders are shipped USPS or FedEx International. If you would like to have your order shipped using any other carrier than what is stated please contact Tarpoon Dive Center at (305) 887-8726, so that we can provide you with the shipping quote for that carrier you prefer. The buyer will be responsible for any additional customs and VAT (Value-added Tax) fees associated with the order.
Please bear in mind that customs may cause additional delays in the estimated delivery dates and times.


Refund & Exchange Policies:


Refunds:
ScubaOnlineStore.com will gladly refund your purchase excluding shipping charges if applicable within 30 days from date of the invoice.
The merchandise for a refund must be in new condition, unused, and in original box. Must include original sales receipt, materials, manuals and blank warranty cards
Refunds for orders purchased with a major credit card or with PayPal, will be issued to the original payment method.


Guideline for Returns:

  • Products must be in original manufacturers packaging, and shipped securely.
  • Products must be new and unused condition (new means never used, even one time used is not new)    
  • Products serial number, or any similar identification numbers, must match the serial number on the package or invoice.  


Exchanges:
ScubaOnlineStore.com will gladly exchange your purchase that is new and unused for another size or style. Exchanges are made within 30 days from the date of the invoice.


Guideline for Exchanges:

  • Exchanges are only applicable for addresses in the 48 contiguous United States
  • Items for exchange must be returned in BRAND NEW CONDITION.(Using a product even one time is not considered to be Brand New)
  • Products for exchange must include the original invoice with all materials, manuals and blank warranty cards
  • All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. Return processing may take up to 5 business days from the time your product is received.
  • For your protection, we recommend that you insure your return and use a traceable carrier like UPS or USPS, FEDEX that can provide you with a delivery confirmation. ScubaOnlineStore.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our store will be paid by the customer, and are non-refundable. 


CUSTOM Made Products
Custom made products such as hookah hoses, custom LP hoses cannot be returned. If you accept delivery of a custom made product; and such a product is damaged or defective, please contact us at Tarpoon Dive Center (305) 887-8726


Speargun Return:
All Speargun and speargun products will not be refunded or exchanged. If you have any questions about spearguns or their products you can contact Tarpoon Dive Center (305) 887-8726 so that we may answer your questions and help you choose the right speargun or speargun products for your diving enjoyment.    


Typographical Errors:
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, ScubaOnlineStore.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. ScubaOnlineStore.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, ScubaOnlineStore.com shall immediately issue a credit to your credit card account in the amount of the charge. 


Defective Products:
Unfortunately, time to time products do come from the manufacturer defective. ScubaOnlineStore.com tries very hard to not sell any defective merchandise.

Being an Authorized Dealer, ALL the products we sell from the manufacturer's are of high quality. After market products are NOT sold through ScubaOnlineStore.com. Most products come from the manufacturer with a minimum of 1 year manufacturer's warranty to be free of defects in materials and workmanship. 

If you feel that an item is defective, please contact us at info@scubaonliestore.com or Tarpoon Dive Center (305) 887-8726