Full Manufacturers Warranty:
We are authorized dealers for all the equipment that we sell and therefore offer a full manufacturer's warranty
All Diving and snorkeling equipment purchased through ScubaOnlineStore.com comes with a full manufacturer's warranty. There are some stores selling scuba and snorkeling equipment who are not authorized to sell by the manufacturers. Buying from these online stores who are not authorized will not have any warranty by the manufacturer's to offer to you.
Shipping Policy:We ship orders daily Monday-Friday.
Primarily International orders are shipped USPS or FedEx International. If you would like to have your order shipped using any other carrier than what is stated please contact Tarpoon Dive Center at (305) 887-8726, so that we can provide you with the shipping quote for that carrier you prefer. The buyer will be responsible for any additional customs and VAT (Value-added Tax) fees associated with the order.
Please bear in mind that customs may cause additional delays in the estimated delivery dates and times.
ScubaOnlineStore.com will gladly refund your purchase excluding shipping charges if applicable within 30 days from date of the invoice.
The merchandise for a refund must be in new condition, unused, and in original box. Must include original sales receipt, materials, manuals and blank warranty cards
Refunds for orders purchased with a major credit card or with PayPal, will be issued to the original payment method.
Guideline for Returns:
ScubaOnlineStore.com will gladly exchange your purchase that is new and unused for another size or style. Exchanges are made within 30 days from the date of the invoice.
Guideline for Exchanges:
CUSTOM Made Products:
Custom made products such as hookah hoses, custom LP hoses cannot be returned. If you accept delivery of a custom made product; and such a product is damaged or defective, please contact us at Tarpoon Dive Center (305) 887-8726
All Speargun and speargun products will not be refunded or exchanged. If you have any questions about spearguns or their products you can contact Tarpoon Dive Center (305) 887-8726 so that we may answer your questions and help you choose the right speargun or speargun products for your diving enjoyment.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, ScubaOnlineStore.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. ScubaOnlineStore.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, ScubaOnlineStore.com shall immediately issue a credit to your credit card account in the amount of the charge.
Unfortunately, time to time products do come from the manufacturer defective. ScubaOnlineStore.com tries very hard to not sell any defective merchandise.
Being an Authorized Dealer, ALL the products we sell from the manufacturer's are of high quality. After market products are NOT sold through ScubaOnlineStore.com. Most products come from the manufacturer with a minimum of 1 year manufacturer's warranty to be free of defects in materials and workmanship.
If you feel that an item is defective, please contact us at firstname.lastname@example.org or Tarpoon Dive Center (305) 887-8726